Got a call from a business that was very upset with the chamber. They didn’t understand why we weren’t advertising their event on our website, eblast, and social media because we do it for all these other businesses. I explained that they didn’t have a membership and that is one of the many benefits to joining the chamber.
They started to yell at me and assure me that they did have a membership. I panicked and said I didn’t have it in our system and asked when they sent it…. They responded with “how do you expect me to remember that? It was at least 10+ years ago.” I had to then explain that membership is yearly and they have to continue to pay each year to receive the benefits. 🙃